Terms of Service

1. Who we are

These Terms of Service ("Terms") govern the digital moneylending services ("Services") offered through this borrower portal. "We", "us", or "our" refers to the licensed money lender operating this deployment, whose details are set out below and on the About page.

We are licensed under the Ministry of Housing and Local Government (KPKT) and operate under the Moneylenders Act 1951 and applicable subsidiary regulations in Malaysia.

2. Acceptance of Terms

By creating an account, submitting a loan application, or otherwise using the Services, you agree to these Terms together with our Terms of Use, Privacy Notice, PDPA Policy, and Risk Disclosure. If you do not agree, do not use the Services.

3. Eligibility

You must be at least 18 years old, legally capable of entering a contract in Malaysia, and use the Services for lawful, personal purposes. You must provide accurate and up-to-date information for onboarding, e-KYC, and credit assessment.

4. Our role

We operate a digital moneylending platform and may use third-party providers (for example, identity verification, credit reporting agencies, and payment processors) to deliver parts of the Services.

5. Loan applications & agreements

• Submitting an application does not guarantee approval. Approval is at our sole discretion and subject to underwriting criteria and applicable laws.
• If approved, your Loan Agreement and disclosures will state the principal, interest rate, fees and charges, repayment schedule, late charges, and default terms as required by KPKT.
• If there is any conflict, the Loan Agreement prevails for the relevant loan.

6. Disclosures, fees, and charges

All mandatory disclosures under the Moneylenders Act and KPKT guidelines are provided before acceptance. Interest, fees, and charges are clearly disclosed and comply with Malaysian law. You are responsible for any bank or third-party payment fees where applicable.

7. Repayments & late payment

You agree to repay according to your Loan Agreement. Late or missed payments may incur late charges and lawful collection action. We may report non-payment or defaults to credit reporting agencies in accordance with the Credit Reporting Agencies Act 2010 and the Personal Data Protection Act 2010 (PDPA).

8. Credit checks & AML/CFT

You authorise us to conduct identity verification and credit checks with registered credit reporting agencies (e.g., CTOS/Experian) and to perform AML/CFT screening under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).

9. Electronic records & e-signatures

• You agree to receive agreements, disclosures, statements and notices electronically, in the app, on the website or by email, and that these satisfy any requirement for them to be in writing.
• You agree to sign documents electronically. Loan agreements may be signed with a digital signature under the Digital Signature Act 1997, using a certificate issued to you after identity verification; other documents may be signed electronically under the Electronic Commerce Act 2006. An electronic or digital signature is as binding as a handwritten one.
• Keep your device, account and signing credentials secure. Tell us immediately if you think someone else has used them.
• You can download signed documents from your account, or ask us for a copy at any time. Our electronic records are evidence of your transactions with us.

10. Accounts & security

Keep your credentials secure. You are responsible for activities under your account. We may suspend or terminate access for suspected fraud, misuse, breach of these Terms, or as required by law.

11. Intellectual property

All platform content and software are owned by or licensed to the operator. You receive a limited, revocable, non-transferable licence to use the Services for personal, lawful purposes.

12. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits liability where prohibited by law.

13. Termination

We may suspend or terminate access (with notice where practicable) for breach, suspected fraud, or legal/regulatory reasons. Your obligations for any outstanding loan survive termination.

14. Guarantors

If you name someone as a guarantor, you confirm they have agreed to it and that you have shared our Guarantor Notice with them. A guarantor may be asked to pay if you do not.

15. Financial difficulty

If you are struggling to repay, contact us as early as possible. See Financial Difficulty for the options we may be able to offer and how we collect overdue payments.

16. Complaints

To make a complaint, email us first. If you are not satisfied with our reply, you can complain to KPKT. See Complaints & Disputes for how.

17. Governing law & jurisdiction

These Terms are governed by the laws of Malaysia. You submit to the exclusive jurisdiction of the Malaysian courts.

18. Changes to these Terms

We may update these Terms and will post the latest version with the "Last updated" date. Continued use signifies acceptance.

19. Contact

Questions or requests can be sent to [email protected] or via www.aventiscapital.com.my.