Account & Personal Data Deletion
How to request deletion of your Aventis account and personal data, and the applicable conditions.
Last updated: October 2026
Section 1: Account deletion
Eligibility
- Account deletion requests can only be processed if there are no active, outstanding, or overdue loans linked to the account.
- Accounts with active financing obligations cannot be deleted until all obligations have been fully settled.
- This restriction exists to comply with contractual, legal, and regulatory requirements.
How to request
If you have an account, the quickest way is in the app or website: go to Settings, then Close account & delete data. You can also request it by email:
Account deletion requests are handled via email. Send an email from your registered email address to [email protected] with the subject line "Account Deletion Request", including your full name, registered mobile number, and registered email address. We may contact you to verify your identity before processing the request.
What happens after
Once eligibility is confirmed and verification is completed, your user account will be deactivated and login access will be permanently disabled.
Section 2: Personal data deletion
Eligibility
- Personal data deletion requests may be submitted regardless of account status, subject to legal and regulatory retention requirements.
- Where an account has active or past loans, certain personal data cannot be deleted immediately and is kept for the retention period below.
How to request
If you have an account, the quickest way is in the app or website: go to Settings, then Close account & delete data. You can also request it by email:
Send an email from your registered email address to [email protected] with the subject line "Personal Data Deletion Request", including your full name, registered mobile number, registered email address, and a description of the data you wish to delete (if applicable). We may contact you to verify your identity before processing the request.
Data that will be deleted or anonymised
- User profile information
- Contact details
- App usage and activity data
Data that will be retained
- Loan and financing agreements
- Transaction and repayment records
- Compliance, audit, and dispute records
- Identity verification and anti-money laundering records
We keep retained data for 7 years after your last loan is fully settled or your account is closed, whichever is later, and then securely delete it. If there is an unresolved dispute, investigation or legal claim, we keep the related records until it is resolved.
Retained data will be securely stored and access-restricted.
Processing time
Account and personal data deletion requests are processed within 30 calendar days from successful verification.
Important notes
- Account deletion is not available for accounts with active or outstanding loans.
- Certain personal data cannot be deleted immediately due to legal requirements.
- Deletion may affect access to historical records.
Contact
For questions regarding account or personal data deletion, contact [email protected] or visit www.aventiscapital.com.my.